Return & Refund Policy – BDPlas.com

At BDPlas.com, customer satisfaction is our top priority. We aim to provide high-quality packaging products that meet your business needs. However, if you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

• Products can only be returned if they are damaged, defective, or incorrect at the time of delivery.

• Items must be returned in their original condition and packaging.

• Customers must notify us of any issues within 3 working days of receiving the product.

• Returns are not accepted for:

  • Products damaged due to mishandling after delivery.

  • Used or partially consumed packaging materials.

  • Customized or special order items.

2. Return Process

• To request a return, please contact our support team at info@bdplas.com or call +8801775682829 with your order details.

• Our team will verify the issue and provide instructions for returning the product.

• Customers are responsible for shipping the product back, unless the return is due to our error (wrong or defective product).

3. Refund Policy

• Once we receive and inspect the returned product, we will notify you about the refund status.

• Approved refunds will be processed within 7–10 business days.

• Refunds will be made through the original payment method or as a store credit (based on customer preference).

• In case of replacement, we will ship the new product at no extra cost if the return reason is valid.

4. Cancellation Policy

• Orders can only be canceled before they are processed or shipped.

• Once dispatched, cancellation requests will not be accepted.

5. Contact for Returns & Refunds

For all return and refund inquiries, please contact:

Email: info@bdplas.com
Phone: +8801775682829
Website: www.bdplas.com