Return & Refund Policy

At Noakhali Tech, we want our customers to have a safe and reliable shopping experience. We carefully inspect and pack products before delivery. However, if you receive a damaged, defective, incorrect, or incomplete product, you may contact us for a return, replacement, or refund according to the conditions of this policy.

1. Return Eligibility

A product may be eligible for return or replacement if:

You received a different product from what you ordered.
The product is physically damaged when received.
The product is defective or does not function as described.
The delivered product is incomplete or missing essential parts/accessories.
The product has a manufacturing defect covered by the applicable warranty.

Return requests must be reported to Noakhali Tech within 48 hours of receiving the product, unless a different period is specifically mentioned on the product page or warranty terms.

2. Product Condition for Return

To be eligible for a return, the product should generally be:

Unused or in its original condition, where applicable
Returned with the original packaging
Returned with all included accessories, cables, manuals, warranty cards, and other items
Accompanied by the original invoice/order information

Products that are physically damaged, modified, burned, scratched, or improperly installed or used may not be accepted for return.

3. Unboxing & Evidence

For high-value electronics and IT products, customers are strongly advised to record an unboxing video immediately after receiving the package.

The video should clearly show:

The condition of the delivery package
The package opening process
Product model and serial number where applicable
The condition of the product and included accessories

An unboxing video may be requested when investigating claims involving physical damage, missing items, or incorrect products.

4. Products Damaged During Delivery

If a product or its packaging appears damaged at the time of delivery, please check the package carefully before accepting it where possible.

If you receive a damaged product, contact Noakhali Tech as soon as possible with photographs/videos and your order information.

After reviewing the issue, we may arrange a replacement, return, repair, or refund depending on the product and circumstances.

5. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

After verification, we may arrange the correct product or provide an appropriate replacement/refund.

6. Defective Products & Warranty

Many IT products are covered by a manufacturer or seller warranty.

For products covered by warranty, the warranty terms of the respective manufacturer or supplier may apply.

Depending on the product and issue, the solution may include:

Troubleshooting
Repair
Replacement
Warranty service
Refund, where applicable

Warranty does not normally cover damage caused by misuse, physical impact, liquid damage, electrical damage, unauthorized modification, improper installation, or normal wear and tear.

7. Change of Mind / Personal Preference

Returns due to change of mind, personal preference, compatibility issues caused by incorrect customer selection, or simply not liking the product may not be accepted for every product category.

Customers are encouraged to check the product specifications, compatibility, size, model, and requirements carefully before placing an order.

If a change-of-mind return is accepted for a particular product, applicable delivery, return, restocking, or other charges may be deducted from the refund.

8. Software, Digital Products & Activated Items

Software licenses, activation keys, digital products, subscriptions, downloadable products, and products that have been activated or registered may generally not be eligible for return or refund, unless the product is defective or otherwise covered by applicable warranty or service terms.

9. Refund Process

If a refund is approved, the refund method may depend on the original payment method.

Refunds may be processed through:

Original payment method
Bank transfer
Mobile financial service
Other agreed payment method

The processing time may vary depending on the payment provider, bank, or financial service.

Any applicable delivery, return, transaction, or other non-refundable charges may be deducted from the refundable amount where applicable.

10. Return Shipping Charges

If the return is caused by an incorrect product delivered by Noakhali Tech, a verified manufacturing defect, or damage caused during delivery, Noakhali Tech may arrange or cover the applicable return delivery cost.

If a return is approved for another reason, the customer may be responsible for the return delivery cost.

The applicable return shipping terms will be communicated during the return process.

11. Products Not Eligible for Return

Depending on the product category and condition, the following may not be eligible for return:

Used or damaged products caused by the customer
Products with removed or damaged serial numbers
Products modified or repaired by an unauthorized person
Software or digital products that have been activated
Products damaged due to improper installation or usage
Products damaged by liquid, fire, electrical surge, or physical impact
Products returned without required accessories or original packaging
Products outside the applicable return or warranty period

Specific products may have additional return conditions mentioned on their product page.

12. How to Request a Return

To request a return, please contact Noakhali Tech and provide:

Order number
Customer name
Phone number
Product name
Reason for return
Photos/videos of the product and packaging, where applicable

Our support team may review the issue and provide further instructions before the product is returned.

Please do not send a product back without contacting us first.

13. Return Inspection

Returned products may be inspected by Noakhali Tech, the manufacturer, supplier, or authorized service center where necessary.

A return, replacement, repair, or refund will be processed after verification of the reported issue and compliance with the applicable return/warranty conditions.

14. Order Cancellation

Customers may request order cancellation before the order is shipped.

Once an order has been dispatched or handed over to the delivery partner, cancellation may be subject to applicable delivery and return conditions.

For prepaid orders, any approved refund will be processed according to the applicable refund procedure.

15. Important Notice

Product specifications, warranty terms, return conditions, and service policies may vary by manufacturer and product category.

For specific products, the warranty and return terms mentioned on the product page, invoice, warranty card, or manufacturer documentation may take precedence.

Noakhali Tech reserves the right to review and determine return, replacement, repair, or refund requests based on the product condition, warranty terms, and applicable policies.

16. Contact Us

For return, replacement, or refund-related assistance, please contact us:

Email: info@noakhalitech.com
Website: noakhalitech.com

Our Commitment

We are committed to handling every return and refund request fairly and providing our customers with reliable products and professional support.

Noakhali Tech – Your Trusted Technology Partner in Bangladesh

Return and Refund Policy